Shenzhen Weichat Technology Co., Ltd.

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Customer Services

What services a connector company should provide?


According to survey data, about a third of people would consider switching suppliers after a bad customer service experience. Good service quality can facilitate a happy cooperation to a certain extent.As a professional waterproof connector R&D manufacturer,We pay great attention to the quality of customer service. what services can we provide for you? They are 

                       


Q : Can I use this wire connector under the water?

A : E-WeiChat connectors are reached IP68, you can use it underwater (4m, 365days).

Q: Can I have a connector sample order?

A : Yes, welcome order samples to test and check the quality of our waterproof connector.

Q: What about the lead time?

A : In most cases,We have enough stock for connector sample delivering within 3-5days, mass production needs further discussion.

Q: What‘s your after-sales service?

A : We provide technical support for you, and we also can help you to solve your customers‘problem.

Q: Can I print my logo on the ip68 waterproof junction box?

A : Yes. We welcome OEM/ODM, please inform us formally before our mass production and confirm the design firstly based on our sample.

Q : Which kind of ip68 waterproof junction box can I use?
A : Kindly tell us your wire diameter, requirements, and application to help us recommend the suitable models to you.

In terms of service, we sincerely hope to provide customers with comfortable shopping service process as much as possible. But no one is perfect.in the process of communication,If for any reasons you are not satisfied with our product or service,please feel free to contact us,we will answer and solve it asap.
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